Customer Support Associate

Language proficiency required:

Japanese/JLPT N1 Certified

Position Summary:

Handle live contacts of customers and provide appropriate solution to their queries

Prior Experience in Ecommerce preferred

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification...