Customer Support Coordinator

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers.

Our vision is to create a positive impact for people and the planet, and we invite you to discover the incredible opportunities that await you here.

Job Summary

The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers. The role includes managing resolution to completion, correctly identifying required actions, allocating resources timely, and ensuring necessary parts and supplies are ordered to enable remediation work. The coordinator keeps customers updated on progress toward resolution and ensures adherence to technology, processe...