Customer Support Engineer

Description We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.

Responsibilities:
• Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.
• Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.
• Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively...