Customer Support Engineer

Job Purpose

As a Customer Support Engineer, you will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality. You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.

Main Responsibilities

Deliver end‑to‑end support for our clients, maintain high‑quality case documentation, ensure fast and accurate resolution of technical issues, and contribute to continuous improvements in knowledge and AI tools.

Success Metrics

• SLA compliance
• CSAT
• High‑quality case documentation
• Active contribution to knowledge and AI improvements

What You Bring

• 2–4 years of experience in technical or customer support (SaaS preferred)
• Strong troubleshooting skills and ability to learn com...