Customer Support Executive

Job Type : Full-time

Experience : 1 - 2.5 yrs

Responsibilitie

● Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT.

● Assisting customers while they shop online; guiding them on the best design products for their

homes.

● Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.

● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints

● Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification

● Make reminder calls to clients, send follow-up emails, and schedule appointments

● Feedback calls to customers

● Perform other duties as assigned

Key Requirements

● G...