Customer Support Executive

Role Purpose

The role is of customer engagement for solar products by delivering excellent customer service, conducting product demonstrations, and building strong customer relationships to ensure business growth.

Roles and Responsibilities

1. Customer Service & Support

• Provide excellent customer service during the sales and post-sales process.
• Assist customers with installation and troubleshooting of inverters.
• Address customer queries and ensure timely resolution.

2. Customer Relationship Management

• Maintain strong relationships with existing customers.
• Follow up on inquiries and ensure customer satisfaction.
• Manage customer interactions and prioritize key accounts for retention.

3. Employee Product Demonstration & Training

• Conduct product demonstrations and c...