Job Description
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints and provide appropriate solutions within timelines.
Maintain accurate records of customer interactions and transactions.
Escalate unresolved issues to the concerned department when required.
Provide product/service information to customers.
Follow up with customers to ensure issue resolution and satisfaction.
Meet individual and team performance targets.
Maintain professional and positive communication with customers at all times.
.
Required Skills & Qualifications
Bachelor’s degree in any discipline (preferred).
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Preferred Experience
0–2 years of experience in customer support, customer service, or call center roles.
Freshers with strong communication skills can also apply
Respond to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints and provide appropriate solutions within timelines.
Maintain accurate records of customer interactions and transactions.
Escalate unresolved issues to the concerned department when required.
Provide product/service information to customers.
Follow up with customers to ensure issue resolution and satisfaction.
Meet individual and team performance targets.
Maintain professional and positive communication with customers at all times.
.
Required Skills & Qualifications
Bachelor’s degree in any discipline (preferred).
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Preferred Experience
0–2 years of experience in customer support, customer service, or call center roles.
Freshers with strong communication skills can also apply
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