Job Description
Elevate customer satisfaction as a Customer Support Manager with Staples, focusing on ServiceOntario operations. Lead your team to deliver exceptional service and effective solutions daily.
This managerial role at Staples involves overseeing the ServiceOntario Centre, ensuring accurate processing of transactions, and managing escalated customer complaints. You will coach and inspire your team while maintaining high standards in customer interaction and satisfaction. Fostering a culture of learning, you'll be pivotal in developing your team’s skills for personal and business growth.
Key Responsibilities:
• Lead daily operations of the ServiceOntario Centre
• Manage escalated customer complaints and resolutions
• Provide guidance on products and services
• Develop training materials for continuous learning
• Model exemplary service during customer interactions
Requirements:
• 3-5 years of customer service expertis...
This managerial role at Staples involves overseeing the ServiceOntario Centre, ensuring accurate processing of transactions, and managing escalated customer complaints. You will coach and inspire your team while maintaining high standards in customer interaction and satisfaction. Fostering a culture of learning, you'll be pivotal in developing your team’s skills for personal and business growth.
Key Responsibilities:
• Lead daily operations of the ServiceOntario Centre
• Manage escalated customer complaints and resolutions
• Provide guidance on products and services
• Develop training materials for continuous learning
• Model exemplary service during customer interactions
Requirements:
• 3-5 years of customer service expertis...
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