Customer Support Manager

Overview

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role Overview

We are seeking an experienced leader to oversee two critical client-facing functions in a fast-paced CFD/FX fintech environment:

• Customer Service (Live trading support, platform, account, funding, trade issues)
• Online Community & Reputation Management (Social platforms, review sites, public s...