Job Description

Job Description

Role: Customer Support Officer - BPO

Location: Pune/Mangalore

Who are we looking for?

  • Graduate freshers with excellent communication skills
  • Analytical skills

    • Technical Skills:

  • Operating the computer- Intermediate
  • MS Office - Intermediate
  • Avaya/Phone Operating skills – Beginner
  • Fluent in Spoken and written English with effective Business Communication
  • Communication in neutral accent over phone
  • Active listening and probing skills
  • Basic knowledge of Insurance
  • Typing Speed 30 WPM

    • Process Skills:

  • Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
  • Record interaction using client system with proper classification
  • Refer Knowledge base and perform task as per defined process
  • Follow up and closure of interactions to ensure customer satis...

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