Customer Support Representative (Colombia)

Our client, a telematics solutions company for ground transportation in the United States, has been in the market for over eight years and offers significant growth opportunities. They are committed to facilitating fleet operations and driving innovation in the development of technological solutions for the industry.

We are seeking a Customer Support Representative who is proactive, organized, and customer-focused. This role centers on assisting clients, resolving service requests, and ensuring a positive customer experience across all communication channels.

English Level: Minimum B2 or higher (spoken and written) – Mandatory.

Key Responsibilities

• Provide customer support in English and Spanish via phone, email, and messaging channels.
• Assist customers with questions about services, accounts, and platform usage.
• Guide clients through basic platform navigation and usage.
• Document customer interactions and follow up on ...