Customer Support Specialist

About the Role

We’re looking for a Customer Support Specialist to join our Customer Success team. This is a front‑line role working directly with farms using Local Line every day. You’ll help farmers navigate the platform, solve problems quickly, and ensure they have a great experience running their business on Local Line. This role is critical to our mission. The work you do will directly impact a farmer’s ability to operate efficiently, serve their customers, and grow a more profitable business. You’ll report to the Head of Customer Success and work closely with our Technical Support, Product, and Onboarding teams.

Responsibilities

• Respond to customer inquiries from farms via email and live chat
• Prioritize incoming support tickets based on urgency and impact
• Troubleshoot issues and escalate technical bugs to the Technical Support team
• Communicate product feedback and recurring issues to the Product team
• M...