Customer Support Team Leader

Hiring: Customer Support Team Leader

Location: Kohat Enclave, Pitampura, Delhi

Company: Dr. Veda Private Limited

Salary Range - 25,000/- to 34,000/-

Experience: 2-4 Years

Employment Type: Full-Time

Immediate Joiners Preferred

Dr. Veda is looking for an experienced and customer-focused Customer Support Team Leader to lead our support operations and deliver an exceptional customer experience.

Key Responsibilities

Lead and mentor the customer support team.

Handle customer escalations and ensure timely resolution.

Monitor team KPIs such as CSAT, TAT, and resolution rates.

Improve support processes and customer satisfaction.

Coordinate with internal teams to ensure seamless issue resolution.

Train and onboard new team members.

Requirements ...