Customer Systems Solution Engineer

Tapeout Systems

• Serve as the primary support owner for VSMC Online tapeout systems, ensuring system stability, availability, and data accuracy.
• Support end‑to‑end tapeout workflows, including customer submission, validation, tracking, and status visibility.
• Manage customer-facing features such as tapeout status, milestone tracking, and notifications.
• Troubleshoot tapeout-related system issues and drive root cause analysis and corrective actions.
• Support enhancements to improve customer experience, transparency, and turnaround time for tapeout activities.
• Ensure compliance with data security, access control, and audit requirements for customer IP and confidential data.

Customer & B2B Systems

• Support and enhance VSMC B2B eCommerce systems, ensuring system stability, performance, and user satisfaction.
• Act as the primary liaison between customers, internal stakeholders, and IT...