Job Description

Job Description

KEY RESPONSIBILITIES


You will:


  • Support Sales teams during customer visits by representing and enforcing the WCEA Total System Approach and delivering technical expertise on closure systems.




  • Independently consult with customers and the sales force to recommend optimized closure systems, capping solutions, and processing conditions aligned with AWCEA standards.




  • Manage the Customer Service function, including directing and supervising Service Engineers to ensure high-quality service delivery and customer satisfaction.




  • Lead and support customer complaint handling, including technical investigation, root cause analysis, and implementation of corrective and preventive actions.




  • Initiate and prepare leasing and sales quotations and contracts for sealing equipment, peripherals, and s...

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