Customer Technical Support

Designation: Engineer Experience: 1 – 3 years Location : Chennai – Ambit IT Park Job Responsibilities:  Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.  Ensure resolution provided in the first interaction with the customer  Acquiring knowledge about the newly released products and recent updates.  Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service  Position and sell Premium support contracts to customers based on their support entitlement. Desired Skills: *(International Voice Process Experience Required)*  Self-Motivated, Ability to Work Under Pressure  Should have good comprehensibility and understandability of what customers want  Should have critical thought process and decision-making capability with focus on accuracy  Hand...