Job Description
Description
Build and maintain subject matter expertise of Axon processes and solutions related to this role Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases Provide accurate, valid and complete information by using the right processes/tools Meet personal/team performance targets around phone and case metrics Send process or performance improvement suggestions to your Support Manager
Skills
Customer service, Customer support, Email, Chat, salesforce, CRM, MS Dynamics, Mutli channel, InContact, multi tasking
Top Skills Details
Customer service,Customer support,Email,Chat
Additional Skills & Qualifications
Comfortable working with Chat, Email, & Phone
Experience Level
Build and maintain subject matter expertise of Axon processes and solutions related to this role Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases Provide accurate, valid and complete information by using the right processes/tools Meet personal/team performance targets around phone and case metrics Send process or performance improvement suggestions to your Support Manager
Skills
Customer service, Customer support, Email, Chat, salesforce, CRM, MS Dynamics, Mutli channel, InContact, multi tasking
Top Skills Details
Customer service,Customer support,Email,Chat
Additional Skills & Qualifications
Comfortable working with Chat, Email, & Phone
Experience Level
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