CX Quality and Optimization Manager

Select how often (in days) to receive an alert:

Business Unit: AboitizPower Corporation DU

Power your future with AboitizPower.

As CX Quality and Optimization Manager, you will take the lead in discovering new ways to set and raise the standards for Customer Experience by looking at the quality of interactions within the end-to-end customer journey to help transform energy for a better world.

You will work closely with customer experience and APDU teams to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities Will Be:

Customer Journey Management

Stakeholder and Partner Management (Contact Center Management)

People and Team Management

• Training and Compliance

facilitates and maintain relationships between the company and its vendors/partners, takes part in contract negotiations as Busine...