Job Description
Working days and hours: 5 days work week across Monday to Sunday (based on roster - example: 11am - 8pm OR 12pm - 9pm, including weekend).
Key Responsibilities
- Assist respondents in completing surveys online or through manual collection methods.
- Accurately enter collected data into the system and ensure data integrity.
- Conduct field visits for respondents who cannot be reached via phone.
- Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
- Collaborate with team members to achieve survey completion targets.
- Handle respondent objections professionally and encourage participation.
- Prepare accurate daily reports on productivity and survey completion.
- Review and correct (clean) survey data flagged for errors or ambiguities.
- Maintain detailed case notes for each respondent to support follow-up actions.
- Adhere to Standard Operating Procedures (S...
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