Data Product Support Engineer

Job Summary

Ensure smooth data operations and continuity of data processing pipelines. The role combines technical monitoring, triage, incident recovery, and direct collaboration with data consumers. It requires both analytical and operational mindset owing the issue from detection to resolution.

Key responsibilities

• Monitor daily data processing status through email alerts, scheduling tools (Autosys, UC4), or internal ETL interfaces – t0 detect anomalies or signs of potential issues and taking a proper action for resolving the issues
• Investigate processing errors by following SOPs, analyzing Unix logs, and reviewing Snowflake query history.
• Troubleshoot and recover data pipeline incidents, coordinating with development and operations teams when needed.
• Communicate delays, root causes, and progress transparently through Jira and internal channels.
• Perform data quality checks and resolve detected...