Job Description

Job Title: Datacenter operation Lead

Duration- Fulltime Permanent

Location: Framingham, MA (Onsite from Day1)



Job Description:

1. Operational Ownership (BAU)

  • Own end to end infrastructure operations across assigned towers or environments.

  • Ensure availability, performance, and stability of infrastructure services.

  • Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.

  • Monitor service health dashboards and proactively address risks.


2. Incident, Problem & Major Incident Management


  • Act as primary escalation point for critical (P1/P2) incidents.

  • Lead Major Incident Management (MIM) calls and coordination.

  • Ensure timely root cause analysis (RCA) and p...

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