Job Description
Role Overview
We are seeking an experienced AI Services Delivery Lead to oversee the design, delivery, and adoption of AI-powered capabilities within a large contact center transformation program. The role will be accountable for the end-to-end delivery of AI solutions such as Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in customer experience, agent efficiency, and operational performance.
Key Responsibilities
Lead the end-to-end delivery of AI/Gen-AI capabilities within the contact center transformation program.
Own the program roadmap for AI services across voice, chat, and digital channels.
Collaborate with Business Analysts, Solution Architects, and Product Owne...
We are seeking an experienced AI Services Delivery Lead to oversee the design, delivery, and adoption of AI-powered capabilities within a large contact center transformation program. The role will be accountable for the end-to-end delivery of AI solutions such as Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in customer experience, agent efficiency, and operational performance.
Key Responsibilities
Lead the end-to-end delivery of AI/Gen-AI capabilities within the contact center transformation program.
Own the program roadmap for AI services across voice, chat, and digital channels.
Collaborate with Business Analysts, Solution Architects, and Product Owne...
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