Deployment Engineer

Deployment Engineer

3-Month Contract, On-site, Glasgow

Overview

A client is seeking a Deployment Engineer to support the upgrade of laptops to Windows 11/O365. The successful candidate will coordinate and manage the upgrade process, ensuring a smooth experience for end users and efficient device deployment.

Key Responsibilities

• Contact users to confirm and remind them of their booking before receiving their laptop for the upgrade.
• Coordinate the provision of temporary laptops for users during the upgrade process.
• Manage the build process for laptops and ensure proper configuration.
• Facilitate the return of original devices from users once the upgrade is complete.
• Handle any non-standard devices by escalating to the 3rd Line Support team for resolution.
• Update the playbook and processes as needed to accommodate new device configurations.
• Provide clear communication and u...