Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners.

Responsibilities:
• Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively.
• Investigate and support automated data connections that supply information to customer-facing websites and online platforms.
• Troubleshoot issues related to electronic payment workflows, user access, and account functionality across ...