Desktop Support Engineer

Job Summary

The Desktop Support Engineer is responsible for providing technical support and assistance to end-users in a timely and efficient manner. This role involves troubleshooting hardware and software issues, maintaining desktop systems, and ensuring optimal performance of IT resources.

Duties and Responsibilities

• Provide first-level support for desktop hardware and software issues.

• Troubleshoot and resolve technical problems related to desktop systems.

• Install, configure, and maintain desktop operating systems and applications.

• Assist in the setup and deployment of new desktop systems.

• Document and track support requests using ticketing systems.

• Collaborate with IT teams to improve support processes and user experience.

Qualifications and Requirements

• 1 Years of experience in desktop support or a related field.

• Strong knowledge of desktop management and troubleshooting tech...