Job Description

An established IT solutions provider is seeking an experienced and customer-focused Desktop Support Engineer (Customer Services) to join their technical operations team.

The successful candidate will be responsible for ensuring the smooth running of customer environments , maintaining system availability at the highest level, and resolving incidents efficiently within SLA timelines . This role requires a proactive individual with strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

  • Take ownership of customer requests and proactively manage technical issues.

  • Ensure all service requests meet or exceed contractual Service Level Agreements (SLAs) .

  • Provide onsite and remote desktop support for customer environments.

  • Perform diagnostic testing, troubleshooting, ...

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