Desktop Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Desktop Support Engineer

Location(s): Phoenix, AZ





Job Summary:

Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.

Key Responsibilities:

• Provide first-level technical support to end users.


• Troubleshoot hardware, software, and communication system issues.


• Escalate unresolved or complex issues appropriately.


• Create clear, concise, and i...