Job Description
Customer Support Technician (IT Desktop Support – Advanced)
Boca Raton, FL (Onsite)
12-Month Contract | 2 Openings
About the Opportunity
Join the team and support a large enterprise IT environment. This is a great opportunity to gain hands-on experience, work with advanced technologies, and grow your career in IT support.
What You’ll Be Doing
In this role, you’ll provide Tier I technical support while also handling more advanced IT issues and working closely with the broader IT team.
Day-to-day responsibilities include:
+ Providing in-person and remote support for hardware and software issues
+ Troubleshooting computers, systems, and network-related problems
+ Logging and tracking issues through a ticketing system
+ Assisting with installations, configurations, and system updates
+ Supporting audiovisual (AV) and video conferencing tools (Teams, Zoom, Webex, etc.)
+ Restoring files and helping with system ac...
Boca Raton, FL (Onsite)
12-Month Contract | 2 Openings
About the Opportunity
Join the team and support a large enterprise IT environment. This is a great opportunity to gain hands-on experience, work with advanced technologies, and grow your career in IT support.
What You’ll Be Doing
In this role, you’ll provide Tier I technical support while also handling more advanced IT issues and working closely with the broader IT team.
Day-to-day responsibilities include:
+ Providing in-person and remote support for hardware and software issues
+ Troubleshooting computers, systems, and network-related problems
+ Logging and tracking issues through a ticketing system
+ Assisting with installations, configurations, and system updates
+ Supporting audiovisual (AV) and video conferencing tools (Teams, Zoom, Webex, etc.)
+ Restoring files and helping with system ac...
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