Job Description
Description
- Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices - Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues - Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook Shift: M-F 8a-4:30pm EST
Skills
Hardware, Windows, Technical support, Troubleshooting, Office 365, Active directory
Top Skills Details
Hardware,Windows,Technical support,Troubleshooting
Additional Skills & Qualifications
- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment - Warehouse experience supporting end-use equipment
Experience Level
Intermediate Lev...
- Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices - Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues - Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook Shift: M-F 8a-4:30pm EST
Skills
Hardware, Windows, Technical support, Troubleshooting, Office 365, Active directory
Top Skills Details
Hardware,Windows,Technical support,Troubleshooting
Additional Skills & Qualifications
- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment - Warehouse experience supporting end-use equipment
Experience Level
Intermediate Lev...
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