Job Description

About the Role:

We are seeking a Desktop Support Technician to join our IT Team in Mallow, Co. Cork. The successful candidate will contribute to maintaining a stable IT environment while delivering highquality support while maintaining a positive and professional candidate journey at all times.



Key Responsibilities:

  • Installing, encrypting, configuring, and maintaining desktops, laptops, printers, and mobile devices
  • Troubleshooting hardware, software, network, and email issues
  • Providing firstline and secondline technical support to users
  • Managing user accounts, passwords, and access permissions (e.g., Active Directory, Microsoft 365)
  • Setting up and deploying new devices
  • Installing updates, patches, and security software
  • Logging and resolving incidents through a ticketing system
  • Supporting remote users via re...

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