Job Description
Key Responsibilities
+ Provide technical support to end users via phone, email, chat, remote tools, and in-person interactions.
+ Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, mobile devices, and peripherals.
+ Manage and resolve incidents, service requests, and tasks through an IT service management (ITSM) ticketing system.
+ Support operating systems, productivity tools, and security software, including encryption and endpoint protection solutions.
+ Maintain accurate and timely updates within ticketing systems, ensuring proper documentation of issues and resolutions.
+ Ensure timely completion of assigned work while meeting service level expectations and customer satisfaction goals.
+ Escalate complex issues to appropriate teams and serve as a point of contact for ongoing incident management.
+ Provide remote support and assist with virtual meeting and collaborati...
+ Provide technical support to end users via phone, email, chat, remote tools, and in-person interactions.
+ Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, mobile devices, and peripherals.
+ Manage and resolve incidents, service requests, and tasks through an IT service management (ITSM) ticketing system.
+ Support operating systems, productivity tools, and security software, including encryption and endpoint protection solutions.
+ Maintain accurate and timely updates within ticketing systems, ensuring proper documentation of issues and resolutions.
+ Ensure timely completion of assigned work while meeting service level expectations and customer satisfaction goals.
+ Escalate complex issues to appropriate teams and serve as a point of contact for ongoing incident management.
+ Provide remote support and assist with virtual meeting and collaborati...
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