Desktop Support - Windows 11 Migration (Citrix Preferred) (3 months contract)

Job Summary We are seeking a Windows 11 Migration Support Resource to support the end-user migration phase. This role plays a critical part in ensuring a smooth transition to Windows 11 by providing hands-on user support, issue resolution, and close collaboration with the global project team based in UK or India. Responsibilities End-User Migration Support Guide and assist end users throughout the Windows 11 migration process to ensure smooth transitions Provide hands-on support during pre-migration and post-migration phases to resolve user issues promptly Incident & Issue Management Troubleshoot and resolve technical issues related to printers, network connectivity, and Windows 11 environments before and after migration Log, update, and manage incidents and requests accurately in ServiceNow (SNOW) to maintain clear records Take full ownership of assigned tickets, including following up on escalated issues until confirmed resolution with users Timeline & Delivery Management Manage migr...