Director, Customer Operations

This is **director‑level operating role** as the **Director, Customer Operations** at **Pearson Virtual Schools (PVS)** is a senior leader responsible for driving enrollment growth and revenue through a high‑performing, customer‑centered operation at scale. This role owns the lead‑to‑enrollment lifecycle, overseeing teams that convert prospective leads into completed applications and applications into enrolled students—at scale and with precision—while ensuring quality, equity, and service excellence remain central to every interaction.
As a key member of the Enrollment & Customer Engagement leadership team, the Lead, Enrollment Growth Operations will help execute our enrollment strategy, identify and unlock new growth opportunities, and use data and insight to improve conversion, efficiency, and outcomes across the funnel. The role partners closely with Marketing, Analytics, Product & Technology, Partner Success, and Operational Enablement to align demand generation, messaging, sys...