Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Salesforce Experience Services is seeking a Director, E&U Cloud Agentforce Adoption & Implementation who combines deep hands‑on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core.

At Salesforce, we are entering a defining moment — the convergence of autonomous AI agents, industry‑specific data models, and modern API‑first architectures is reshaping how utilities deliver services to their customers. This role is at the forefront of that transformation.

Key Responsibilities

Agentforce Adoption for E&U Cloud (Primary Focus)

• Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation
• Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, ou...