Director -Software Engineering, Infrastructure

Ready to be a Titan?

ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. We are seeking a Director of Infrastructure Software Engineering with a focus on SQL Reliability & Observability to lead a high-impact engineering organization at the intersection of Infrastructure, SRE, and Product Engineering. This role is critical to improving uptime, customer experience, and cost efficiency across our platform. You will execute the strategy to transform our systems from reactive operations to proactive, data-driven reliability engineering - while building and leading a world-class team in Bangalore.

What You'll Do

Lead Reliability & Observability Strategy

● Help drive the vision for SQL reliability, data platform stability, and observability across the

platform

● Define SLOs/SLIs, error budgets, and reliability frameworks that tie directly to business

outcomes

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