Job Description
What this role is all about
The Director, Technology Operations provides strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management. This role is accountable for the reliable, efficient and quality of technology support across the enterprise — enabling workforce productivity and delivering a consistent, secure employee technology experience. The role works closely with Infrastructure, Security, Digital, and People & Culture leaders to align operational services with organizational priorities. Preference will be given to candidates located in British Columbia. What you’ll do
Operational Leadership
Provide strategic and day-to-day leadership for the Service Desk and Workspace Management teams, setting clear performance expectations and service delivery standards. Develop and maintain an operational roadmap that aligns team activities with organizational goals and evolving workforce needs. Foster...
The Director, Technology Operations provides strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management. This role is accountable for the reliable, efficient and quality of technology support across the enterprise — enabling workforce productivity and delivering a consistent, secure employee technology experience. The role works closely with Infrastructure, Security, Digital, and People & Culture leaders to align operational services with organizational priorities. Preference will be given to candidates located in British Columbia. What you’ll do
Operational Leadership
Provide strategic and day-to-day leadership for the Service Desk and Workspace Management teams, setting clear performance expectations and service delivery standards. Develop and maintain an operational roadmap that aligns team activities with organizational goals and evolving workforce needs. Foster...
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