Job Description
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard; process wake-up call requests and route calls to appropriate extensions.
- Receive, record, and relay guest messages accurately and promptly.
- Log all guest service requests or issues into the system; notify the relevant department (e.g., Bellperson, Housekeeping).
- Follow up with guests to ensure their requests are completed to their satisfaction.
- Provide guests with information about room features, hotel amenities, and local attractions.
- Process room service orders, answer questions about menu selections, and input transactions into the point-of-sale system, if applicable.
- Assist guests with internet connectivity and in-room entertainment troubleshooting.
- Follow all company policies, safety protocols, and maintain a professional appearance.
- Ensure ...
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