Job Description
Join Sandman Hotel Group as a Guest Service Manager and deliver unparalleled customer experiences. In this crucial role, you will oversee front office functions while contributing to a vibrant workplace culture.
As a Guest Service Manager, you will lead a dedicated team and ensure adherence to best practices in customer service. Focused on maximizing guest satisfaction, you will collaborate with various departments to maintain high standards. The role includes managing operational duties and fostering employee development, ensuring the team excels in guest interactions.
Key Responsibilities:
• Manage check-ins and check-outs for guests
• Respond to guest questions and handle requests
• Bill guests accurately and efficiently
• Oversee reporting tasks for management
• Ensure front desk supplies are prepared daily
Requirements:
• Hotel experience in relevant departments
• Strong supervisory and organizational skills
• Familiarity with various software appl...
As a Guest Service Manager, you will lead a dedicated team and ensure adherence to best practices in customer service. Focused on maximizing guest satisfaction, you will collaborate with various departments to maintain high standards. The role includes managing operational duties and fostering employee development, ensuring the team excels in guest interactions.
Key Responsibilities:
• Manage check-ins and check-outs for guests
• Respond to guest questions and handle requests
• Bill guests accurately and efficiently
• Oversee reporting tasks for management
• Ensure front desk supplies are prepared daily
Requirements:
• Hotel experience in relevant departments
• Strong supervisory and organizational skills
• Familiarity with various software appl...
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