E-commerce Platforms Operations & Customer Experience Specialist

Job Overview

We are looking for a highly skilled Operations Specialist to join our remote team. This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management. The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers.
RESPONSIBILITIES

• Upload and list new products across all four platforms, ensuring accuracy in descriptions, images, and categorization
• Optimize product visibility (platform SEO) to increase conversions and sales
• Continuously review and update existing listings according to each platform’s requirements
• Monitor the full order lifecycle from purchase to final delivery
• Coordinate with shipping companies (e.g., Aramex) to track shipments and resolve delivery issues
• Track failed deliveries or can...