Job Description

About the Role

:

Elevate customer experience of dysoncanada.ca through the day-to-day management, coordination, execution and audit of the site’s operations and customer experience. Leverage analytics and customer feedback to suggest ideas for future enhancements, increase conversions and NPS. Act as liaison between E-commerce, IT, and other key stakeholders to investigate and escalate issues that arise.

Site Health & Operations

  • Oversee day-to-day operations and site health for dysoncanada.ca, ensuring maximum uptime and seamless customer experience across all touchpoints.
  • Monitor site performance proactively identifying and surfacing issues as well as opportunities for UX improvements before they affect business results or user satisfaction.
  • Anticipate and resolve operational roadblocks quickly, working cross-functionally to keep the digital customer journey smooth and reliable.
  • Lead business validation studies for new...

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