Job Description

Responsibilities

  • Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails

  • Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

  • Support service request and incident management to provide quality end-user services.

  • Perform ad-hoc root cause analysis and problem resolution.

  • Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

  • Develop checklists for typical problems.

  • Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.

  • Perform other duties as assigned.


Requirements

  • Diploma in Information Technolo...

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