Engineer, End User Services

The Engineer, End User Services

will be responsible for managing IT assets/inventory, including collaboration with other IT support engineers, providing guidance and support.

Make an Impact by:

• Plan, coordinate, and prioritize activities to ensure timely and effective resolution of desktop support requests and incidents.
• Serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff.
• Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
• Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
• Identifies and resolves customer issues and enquiries completely, accurately within the committed turnaround time and in accordance with ServiceD...