Engineering Chapter Lead

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

ANZ is modernising its contact-centre landscape into a cloud-native, AI-enabled platform that delivers smart, seamless, and personalised customer and banker experiences across voice and messaging channels. ECC is a core enterprise transformation, building a unified, scalable, and resilient servicing platform underpinned by Amazon Connect and complementary AWS services.

The Chapter Lead Engineer is a senior technology leader responsible for driving engineering excellence and capability uplift across ECC. This role plays a critical part in delivering ANZ’s enterprise contact centre transformation by combining deep hands-on technical leadership with people leadership and chapter development. 

The ro...