Engineering Resolution Team - Modular Storage

Engineering Resolution Team – Modular StorageThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.Job DescriptionAct as the highest-level engineering escalation point for MSA storage product issues; lead technical diagnosis and resolution for complex, high-impact incidents.Work directly with HPE Services, field engineers, product engineering, and support teams to triage and remediate production outages and critical problems.Perform deep triage: log analysis, diagnostics, firmware and software analysis, SAN tracing, packet captures, and hardware fault isolation.Drive root‐cause analysis (RCA) and create clear technical reports, action plans, and timelines for resolution and preventative measures.Maintain and update runbooks, escalation procedures, and knowledge base articles to reduce time‐to‐resolution for recurring issues.Participate in on‐call rotations for urgent incident response and provide timely updates t...