Executive – LMS Admin (L2)

We are looking for an experienced Executive – LMS Support / LMS Admin (L2) to join our team. The ideal candidate will be responsible for providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients.

Key Responsibilities

• Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms.
• Troubleshoot and resolve complex technical issues.
• Manage incidents and escalations with end-to-end ownership.
• Perform Root Cause Analysis (RCA) and implement corrective actions.
• Collaborate with global stakeholders and cross-functional teams.
• Generate learning analytics, reports, and customer insights.
• Support continuous process improvements and platform enhancements.
• Ensure compliance with GDPR and organizational standards.

Required Skills

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