Executive, Sales Support & Service

The primary purpose of this position is to support Sales in managing portfolios for Key Account, plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company’s strategies as circumstances dictate.

Job Description

• Provide accurate and timely quotations to customers
• Respond to phone calls and emails
• Manage and follow up overdue dispute
• Conduct telemarketing calls to either recover lost or gain new customer
• Promote ONE e-Com/digital tools including Live Chat. Educate and guide customers.
• Perform timely and accurate DND & CCL waiver request; keep AR team copied on Detention & Demurrage Adjustment Request (DAR) filing
• Familiar with TIGER filing system and independently perform rate filing without errors
• Follow up on LSC cases
• Clear Duplicate Customer Groups, Ungroup Customer
• Input Customer calls per day into ONE Force s...