Experiences Leader

Roster: Start day: End day: Start time: End time: Monday 8:00 AM - 4:30 PM Tuesday 8:00 AM - 4:30 PM Wednesday 8:00 AM - 4:30 PM Thursday 8:00 AM - 4:30 PM Friday 8:00 AM - 4:30 PM

Responsibilities

• Optimise store operations & RT3 (Right Team, Right Task, Right Time) for efficient resource allocation, benefiting both staff and customers.
• Elevate the customer experience across all in-store and e-commerce touchpoints, ensuring a positive and customer‑centric approach.
• Ensure compliance with company policies and legal requirements in all team and customer interactions.
• Lead Workforce Management: Build, optimise, and administer store‑wide scheduling, including training management and future labour planning, ensuring budget alignment and maximised service.
• Oversee Service Department Operations: Direct daily activities of the Service Department, encompassing cash management, cleanliness, key area presentation, and cash offi...