Job Description
Join a dedicated team as an Expert IVR Business System Analyst, working to enhance call flows and user satisfaction in IVR systems. Your skills will shape optimal customer interactions.
We seek a candidate with 5-8 years of experience as a Technical Business System Analyst, focusing on the IVR domain. Your role includes configuring and fine-tuning call flows and menus based on business requirements, while collaborating with product and delivery teams to align designs with KPIs. You will continually improve and innovate IVR systems by responding to business needs.
Key Responsibilities:
• Design and implement IVR call flows and menus
• Customize scripts to streamline call routing
• Monitor and resolve performance issues in IVR systems
• Collaborate with teams to enhance IVR efficiency
• Provide technical support for IVR-related issues
Requirements:
• 5-8 years of relevant experience
• Strong background in IVR processes
• Excellent problem-solving and trou...
We seek a candidate with 5-8 years of experience as a Technical Business System Analyst, focusing on the IVR domain. Your role includes configuring and fine-tuning call flows and menus based on business requirements, while collaborating with product and delivery teams to align designs with KPIs. You will continually improve and innovate IVR systems by responding to business needs.
Key Responsibilities:
• Design and implement IVR call flows and menus
• Customize scripts to streamline call routing
• Monitor and resolve performance issues in IVR systems
• Collaborate with teams to enhance IVR efficiency
• Provide technical support for IVR-related issues
Requirements:
• 5-8 years of relevant experience
• Strong background in IVR processes
• Excellent problem-solving and trou...
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