Facilities Operative

Hours: Part Time - 30 hours - Variable Shift Pattern

Purpose of Role

An exciting opportunity has arisen for a Public Enquiry Officer to act as a direct point of contact between Kent Police and members of the public. This is a highly visible customer‑facing role requiring professionalism, integrity, and excellent communication skills.

Job Description

You will provide high-quality customer service while dynamically risk assessing and responding appropriately to a wide range of enquiries, complaints, and sensitive situations. The role is fast‑paced and varied, often dealing with unpredictable circumstances while maintaining confidentiality and adhering to data protection and disclosure protocols.

Responsibilities

• Represent Kent Police as the first point of contact for members of the public, both in person and via enquiries
• Deliver excellent customer service in line with organisational values
• Dyna...