Job Description

SUMMARY

The Facilities Services Coordinator II is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. The Coordinator is responsible to ensure quality control targets and service level agreements are met within their respectively designated timeframes. 

KEY DUTIES & RESPONSIBILITIES


Service Requests

  • Responsible for receiving service requests and accurately capturing and prioritizing all client requirements; all service requests are tracked throughout their entire life cycle to measure service delivery via client-base web application.
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